Making and terminating calls using Contact Center PhoneSet Manager

When you make calls, on the Functions toolbar you can readily select contacts you pre-configure in CCMWeb, or speed dial numbers you configure in Contact Center PhoneSet Manager. See "Configuring speed dial numbers" and "Displaying, hiding, and retiring toolbar buttons".

You can dial any extension number or phone number. Contact Center PhoneSet Manager typically uses your primary extension to make calls. You can optionally select a different extension on the Phone toolbar to make calls.