Running Workforce Scheduling reports
The Workforce Scheduling reports are produced in Microsoft Excel format. You run and print the following Workforce Scheduling reports from CCMWeb. For more information, see the Reports Guide appropriate to your Mi Contact Center Business licensing level.
You can produce on-demand reports and scheduled reports for the
following reports:
- Detailed Schedule by Employee with Totals
- Schedule by Employee by Time Off by Day of Week
- Employee Configuration
- Summary Schedule by Employee
- Schedule Coverage Totals by Type
- Work Hours Summary Schedule by Employee
Workforce Scheduling reports are found in CCMWeb, under Reporter > Workforce Scheduling > Schedules.
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