Grouping schedule conditions in Schedule activities

You can group conditions in Schedule activities using the 'Group AND' or 'Group OR' buttons in the Schedule Condition Designer. Grouping conditions by 'Group AND' means that every queue condition specified must be met to route the call to the Success branch. Grouping conditions by 'Group OR' means that only one of the queue conditions specified must be met to route the call to the Success branch.

Note:

The 'Group AND' and 'Group OR' buttons will be disabled unless you have at least two conditions to group.
'Group AND' is the default grouping for the Schedule activity.

To group Schedule conditions

See "Grouping expressions".