The data-mining tools comprise
- ACD Inspector
ACD Inspector searches for agent and ACD queue event records.
- SMDR Inspector
SMDR Inspector searches through SMDR data to find specific contact center events.
You access ACD and SMDR Inspectors via the Contact Center Client ribbon. In order to access the ACD and SMDR Inspectors, your security role must have the 'May manage ACD Inspector' and 'May manage the SMDR Inspector' options enabled.
To access ACD and SMDR Inspectors
- Click Tools in the Contact Center Client ribbon.
- In the Data Mining column, click Inspectors to open the Data Inspectors tool. The Data Inspectors window opens.
See the following figure.
Figure 1. Data Inspectors window