The Port Status monitor enables you to monitor port states in real time and displays the workflows that are currently executing on ports. Using the Port Status monitor, you can take ports out of Do Not Disturb and playback historical port events in Auditor mode. (See the following figure.)
To access the port status monitor
- Click the Real Time tab in the Contact Center Client ribbon.
- Click the Ports icon.
The Port status monitor displays.
Figure 1. Port status monitor
The following table describes the Port Status monitor column headings.
| Column heading | Definition |
|---|---|
| Name | the name of the port |
| Dialable | the port's dialable number |
| Extension Type | the type the extension — RAD, messaging, callback, or UPiQ |
| Media Server | the media server to which the port is associated |
| Hunt Group Name | the name of the hunt group the port is associated with. A port can be associated with more than one hunt group |
| Hunt Group Dialable | the dialable number of the hunt group |
| Phone state | the state of the phone — idle, dialing, talking, ringing, or unknown |
| Workflow name | the name of the executing workflow |
| Phone Display | displays the MiAUDIO state (that is displayed on the phone) |
| ANI | the phone number of the caller |
| DNIS | the phone number dialed by the caller |
| Redirect | the number of the device the call was directed from |