The Delay activity suspends a workflow for a predetermined time. For example, a customer calling the system will hear a welcome menu that lasts a certain number of seconds. To test your workflow and simulate the customer’s experience, you can insert a Delay activity suspending the workflow for a duration that matches the length of the prompt. The Delay activity also enables third-party applications to process a command before continuing to a step that requires the processing be complete.
You can set the duration of a Delay activity to determine for how long the IVR Routing will suspend the workflow.