By default, the Record activity is automatically assigned an instruction prompt. This prompt can be changed to another prompt, but the Record activity must have an instruction prompt assigned to it. Optionally, a confirmation prompt can be assigned to the Record activity to inform callers that their recording is complete. If no confirmation prompt is assigned to a Record activity, users are directed to the Save branch.
To change the Record activity's Instruction prompt
- Select the Record activity and click Properties.
- To configure recording instructions for authorized callers, after Instructions, click the drop-down list and select from the following:
- Add a new prompt
- Quick Add Prompt
- Clear prompt
- Select from an existing prompt
- If you are adding a new prompt, follow the appropriate steps under "Configuring an activity"s prompts".
Note:
Adding a prompt requires you to select a wave file in IVR Routing, which will be added to the system as a prompt.
- If you are Quick Adding a prompt, follow the appropriate steps under "Configuring an activity"s prompts".
Note:
Quick Adding a prompt enables you to populate the recording instructions with a wave file saved on your machine. The prompt is created in IVR Routing and is given the file name.
- If you are selecting an existing prompt, select the prompt from the list offered to you and click OK.
- To remove a prompt from recording instructions, after Instructions, click the drop-down list and select Clear prompt.
- Click Save.
To configure a Record activity with a confirmation prompt
- Select the Record activity and click Properties.
- To configure recording instructions for authorized callers, after Confirmation Prompt, click the drop-down list and select from the following:
- Add a new prompt
- Quick Add Prompt
- Clear prompt
- Select from an existing prompt
- If you are adding a new prompt, follow the appropriate steps under "Configuring an activity"s prompts".
Note:
Adding a prompt requires you to select a wave file in IVR Routing, which will be added to the system as a prompt.
- If you are Quick Adding a prompt, follow the appropriate steps under "Configuring an activity"s prompts".
Note:
Quick Adding a prompt enables you to populate the recording instructions with a wave file saved on your machine. The prompt is created in IVR Routing and is given the file name.
- If you are selecting an existing prompt, select the prompt from the list offered to you and click OK.
- To remove a prompt from recording instructions, after Confirmation Prompt, click the drop-down list and select Clear prompt.
- Click Save.