Enabling web callbacks

Web callbacks require a webpage configured to allow customers to submit callback requests to a contact center.
  1. Configure sites for web callback settings.

    See "Configuring sites for web callbacks".

  2. Configure an Outbound Web Callback subroutine.

    IVR Routing includes the Default Outbound Web Callback subroutine. You can configure your own if you so choose. For more information on the Default Outbound Web Callback subroutine, see "Default Outbound Callback subroutines".

  3. Configure a web callback request page for your contact center.

    See "Configuring the web callback template".

  4. Enable the web callback page for callbacks.

    See "Enabling the web callback template for callbacks".