Ignite (WEB) enables real-time monitoring of employees, agents, queues, and callback requests. The Ignite (WEB) real-time monitors do not duplicate those available in Contact Center Client but, instead, offer a succinct set of the most essential statistics in the highly accessible online format of Ignite (WEB).
The following real-time monitors are available in Ignite (WEB):
- Employee State
- Agent State
- Queue Now
- Callback Requests
To access the real-time monitors in Ignite (WEB)
- In Ignite (WEB), click Dashboards.
- Click the down arrow and select the dashboard from the list that contains the monitor you want to display.
Note:
- Alarms are not supported for real-time monitors in Ignite (WEB).
- Access to real-time monitors is determined by administrator-set security roles.
To learn how to add and configure settings for real-time monitors in Ignite (WEB), see "Configuring Ignite (WEB) dashboards".