Configuring Holidays

You configure holiday options in the Holidays section of Multimedia Contact Center for the dates that affect your contact center operations. In Multimedia Contact Center, Holidays are used in the Schedule activity. For more information on the Schedule activity, see "Routing interactions with the Schedule activity". Multimedia Contact Center includes default holidays for the USA, UK, and Canada.

To enable an existing holiday
  1. In YourSite Explorer, click Multimedia > Holidays.
  2. From the list of holidays, select the holiday you want to enable.
  3. Select This holiday is a company holiday. Notify me if I attempt to schedule an employee on this day.
  4. Click Save.
To add a new holiday
  1. In YourSite Explorer, click Multimedia > Holidays.
  2. Click Add.
  3. After Name, type the name of the holiday.
  4. If you wish to enable this holiday immediately, select This is a company holiday. Notify me if I attempt to schedule an employee on this day.
  5. Specify the pattern of the holiday
    • If the holiday always falls on the same day of the month, select Every and specify the month and date the holiday falls on.
    • If the holiday has a pattern of falling on a certain day, week, and month, select The and specify the pattern, day of week, and month.
    • If the holiday is a calculated holiday, such as Good Friday or Easter Monday, select Calculated holiday and specify the holiday.
  6. Click Save.
To delete a holiday
  1. Select the holiday you want to delete from the holidays list.
  2. Click Delete.
  3. Click OK.
Parent topic: Configuring your multimedia contact center