Email media servers require one or more mail servers to be configured. A mail server is used to receive and send mails to the corporate mail server and defines the IMAP connection to a single email account. Email aliases or distribution groups, depending on the mail server type, are used to associate multiple email addresses for the contact center to a single email account. This minimizes the number of mail servers required.
After creating a mail server, we recommend using the test button to verify both the incoming and outgoing connections are functioning as expected.
When email servers are copied over during the upgrade, they retain the SMTP information for outbound mails, if it was configured in the previous system.
For more information and configuration details, see "Integrating Multimedia Contact Center with mail servers".