Ending workflows with the Terminate Workflow activity

The Terminate Workflow activity ends a workflow at any stage.

For example, an administrator uses a Terminate Workflow activity to end an Inqueue workflow once an interaction requires no further routing to an agent.

The Terminate Workflow activity requires no configuration. Administrators can optionally provide the activity with a name and system name. See "Naming activities and branches" for more information.

The Terminate Workflow activity is available to all Multimedia Contact Center workflows.