Handling calls using the Active Call window (WEB)

When on a call, agents can use the Active Call window for basic call handling options.

For procedures on specific call handling actions supported in the Active Call window, see the appropriate sections of this guide.

For procedures on using Contacts to reach another person, see the appropriate sections of this guide.

To handle a call using the Active Call window
  1. When on a call, click the Phone button.
  2. Choose a call handling option.
  3. To close the Active Call window, click the Phone button.
Parent topic: Handling calls in Ignite