Agents can manage their preferences in CCMWeb, a web-based application that provides agents with the ability to view and change settings associated with their login ID. Using the options under CCMWeb’s My options tab, agents can set their language preferences, view their security roles, change their password, and manage lists of contacts for emailing reports. Via options under the Help tab, agents can access help documentation, view software information, and download the Client Component Pack installation file.
See "Setting up user preferences" to learn how to set user preferences, view security roles, and configure email contacts.