Required information

To configure Multimedia Contact Center, you require the following information:

Mail server name
IMAP port information for mail server
Email username and password
SMTP Server for email replies
Chat server URL (the public URL used to request chat)
SMS gateway provider account
Interflow configuration
For multimedia queues, interflow is conducted by the Interflow activity in Inqueue workflows. See "Routing interactions with the Interflow activity".
Customized auto-acknowledgment messages
Multimedia Contact Center default workflows contain a number of default auto-acknowledgment messages. For an overview of the default workflows and their messages that may need to be modified to suit your contact center’s needs, see "Multimedia Contact Center default workflows".