You can select multiple email and SMS interactions in Ignite
to perform a single action on several items at once. For example,
a supervisor can select multiple emails in queue and classify them
all as ‘Junk’.
You can multi-select email and SMS interactions using either
the Ignite (WEB) UI or Windows’ CTRL+ or SHIFT+ functionality.
Once multi-select is invoked, handling options and the option
to select all items display.
Note: The option to multi-select displays only on the History
and Queues pages.
The following procedures explain how to:
- Select multiple
email and SMS interactions
- Select all email and SMS interactions on the page
- Deselect all email and SMS interactions on the page
To select multiple email and SMS interactions
- Select either History or Queues.
- Hover over the item avatar and select the check mark that displays.
Repeat this step for any additional items.
- Once multiple items are selected, at the top of the items list
choose an action to perform.
Note: On the History page you may
only perform an action across items that failed to route.
To select all email and SMS interactions on the page
- Select
either History or Queues.
- Hover over the item avatar and select the check mark that displays.
- At the top of the items list, click the 'master' check mark.
- Once multiple items are selected, at the top of the items list
choose an action to perform.
Note: On the History page you may
only perform an action across items that failed to route.
To deselect all email and SMS;interactions on the page
- Once
multi-select is active, at the top of the items list, select the
‘master’ check mark. If all items are selected, disregard this step.
- Once all items are selected, at the top of the items list, select
the 'master' check mark.