For Exchange Server users, the master account from which
Multimedia Contact Center retrieves emails requires Send As permissions
for the applicable distribution groups.
Before specifying Send As permissions, ensure that
- A master
account has been created in Exchange. This is the account from which
Multimedia Contact Center will retrieve emails
- SMTP and IMAP or EWS connections to Multimedia Contact Center
are configured
- Distribution groups are created for the contact center’s service
groups
To specify Send As permissions in Exchange
- In Windows,
open Active Directory and select Users and Computers.
- Right-click the distribution group and select Properties.
- Select the Security tab and click Add.
Note: If
the Security tab does not display, go to View and select Advanced features.
- Add the master account created in Exchange.
- Under Permissions, after Send As, select the Allow check
box.
- Click Apply and then OK.
- Repeat these steps for all applicable distribution groups.