Starting Contact Center Client

Note:

Launching client-side desktop applications from the task bar causes them to bypass the MiContact Center Updater Service process. To ensure successful updates from the Enterprise Server, after an upgrade close all client-side applications for 15 minutes or reopen them from the Start menu/Start screen.

You use Contact Center Client to access real-time monitors and functionality. Supervisors can view real-time voice, email, chat, SMS, and open media statistics. After starting Contact Center Client, supervisors can choose to minimize it to either the system tray or the taskbar.

To start Contact Center Client

  1. Open Contact Center Client.
  2. If prompted, type your Username and Password and verify the Enterprise Server IP address.
  3. If you use Secure Socket Layer, select SSL.
  4. Optionally, select Remember my credentials.
  5. Click Login.
Parent topic: Accessing real-time information with Contact Center Client