Administrators can selectively view devices by category or type by applying filters to the device page. For example, administrators can view only the contact center’s Email Inbound workflows by applying the Email Inbound filter to the Workflows page.
Multiple filters can be applied at a time, enabling administrators to selectively view devices by multiple categories or types. For example, administrators can view only Email, Chat, SMS, or Open Media variables by applying these filters to the Variables page.
Filters remain in place until a category is deselected. Selecting ‘None’ removes all filters.