The Management Console application resides in Contact Center Client. Using Management Console, you can administer the database, perform maintenance functions, create support packages, and update your MiContact Center Business software.
Management Console consists of the following menus:
- Configuration
- Maintenance
- Support
- System
You open Management Console in Contact Center Client. The Console is available to users whose security permissions permit them to use Management Console.
To open Management Console
- Open Contact Center Client.
- If prompted, type your user name and password.
- Verify the Enterprise Server IP address.
- Click Log on.
- In the ribbon, click Tools > Management.
- Access the Configuration, Maintenance, Support, and System options by clicking on the applicable icon in the Console.