For contact centers with advanced web development resources, Multimedia Contact Center supports user-created request or authentication pages. These chat request pages must submit name and email to chat, and, optionally, a topic, which are populated into chat when the user-made request page submits a chat request.
User-created chat request or authentication pages require advanced web development resources. For more information on the requirements for user-made chat request forms, see the following Knowledge Base article: http://micc.mitel.com/kb/KnowledgebaseArticle52373.aspx.