Adding new devices to Make Call destinations

To specify a new device as a destination

1. Select the Make Call activity.
2. In the Properties pane, after Destination click the … button.
3. Select one of the following from the drop-down list:
   • Queue
   • Queue group
   • Variable
4. At the top of the dialog box, click Add.
5. To add a new queue, in the Queue pane, follow the steps under "Adding queues".
   Note:

   • To configure a new queue for web callbacks, see "Enabling web callbacks".
   • To configure a new queue for abandon callbacks, see "Enabling abandon callbacks".
6. To add a new queue group, follow the applicable steps in "Adding queue groups".
7. To add a new variable, follow the applicable steps in "Adding variables".
8. Click Save.
9. If the call to the destination will use the outbound digits defined on the media server, ensure External Call is selected.
10. Click Save.