Ignite’s List pane displays the contents of folders selected in the Folders pane.
In the Inbox, the History, and the Queues pages, you can switch between Grid view and List view. In Grid view, all interactions for the selected page are displayed in a grid format.
Click Grid on the page to display interactions in Grid view.
Note:
Grid view is not supported on mobile devices
The following procedures explain how to
- View data in each column
- Choose columns to display in the grid
- Restore data columns to the default view
- Change data column order
- Sort column data in Ascending or Descending order
- Remove Ascending / Descending sort
- Hide column(s) from grid
- Group column data by specific column headers
- Ungroup column data
To view data in each column
You can click anywhere on the row for that interaction to select an interaction, select the check box for that interaction. You can select multiple interactions. You can also customize the order in which columns appear in the grid. This allows you to view all the interaction properties at once and to sort or group by specific interaction properties.
To choose columns to display in the grid:
- Select a page and in Grid view, click the Show column chooser button at the top-right of the grid. A list of available columns displays.
- Click the columns you want to display in the grid. A tick mark against the column name indicates that it is selected, and an X mark indicates that it is not selected.
Note:
An administrator can enable a custom variable in the YSE application by selecting the Send to agent desktop check box. For more information about custom variable creation, see "Creating Custom Variables".
To restore the grid data columns to the default setting
- Click Options > Customization.
- Under Grid settings reset, click the page button (i.e. Inbox, History, Queue) to reset.
To change data column order
- Drag and drop a column to the desired position.
To sort column data in Ascending or Descending order
To remove ascending / descending sort
To hide column(s) from the grid
To group column data by column headers
- On the column header, click the drop-down arrow, and select Group.
The selected column data are grouped.
- Click Expand button to expand all rows of the grouped column data.
Note:
You cannot group the following column headers: Interaction Id, System Received, Action Time.
To ungroup column data
- On the column header, click the drop-down arrow and select Ungroup. The column data are ungrouped and restored to the default.