The Record activity enables authorized callers to record a wave file over the phone as opposed to using a microphone in a computer. For example, a manager can call into IVR Routing from home and use the Record activity to record a wave file to populate a custom prompt for Play activities. The Default Management Subroutine that ships with IVR Routing includes a Record activity for this purpose. You can use the Default Management Subroutine to record prompts for Play activities in your workflow. The Record activity is also used by callers to record a message to accompany their callback request in the Default Inbound Voice Callback subroutine. The Record activity increases the flexibility with which you can create custom prompts for your workflow and respond to after-hours conditions affecting the call center’s operations.
You can configure Record activities with prompts to determine the message authorized callers hear when they dial the IVR Routing system, and configure recording options for authorized users phoning into the system. You can also set the options by which an authorized caller reviews, accepts, or rejects a message they recorded.