Configuring options for Make Call activities

The following procedures explain how to:
To set a destination for a Make Call activity
  1. Select the Make Call activity.
  2. In the Properties pane, after Destination click the … button.
  3. Select one of the following from the drop-down list:
    • Queue
    • Queue group
    • Variable
  4. Click OK.
  5. If the call to the destination will use the outbound digits defined on the media server, ensure External Call is selected.
  6. Click Save.
To set a dialable number or SIP address as the destination
  1. Select the Make Call activity.
  2. In the Properties pane, after Destination, type the dialable number or SIP address.

    A dialable number cannot include punctuation marks.

  3. Click Save.
To set a caller name and caller number of the Make Call activity
  1. Select the Make Call activity.
  2. In the Properties pane, after Caller Name, enter the name that will display as the call's name.
  3. After Caller Number, enter the number that will display as the activity's ANI.
  4. Click Save.
To configure the Make Call activity for internal calls
  1. Select the Make Call activity.
  2. Clear the External Call check box.
  3. Click Save.
To set how long a Make Call activity will ring a destination
  1. Select the Make Call activity.
  2. After Timeout Duration, set the number of seconds the Make Call will ring a destination.
  3. Click Save.
Parent topic: Configuring the Make Call activity