Logging into and out of Ignite (DESKTOP)

You can open Ignite from the Windows Start menu, Programs menu, Taskbar, or from a Desktop shortcut.

When you log in to Ignite, you become available to answer interactions for your associated queues and will receive items based on routing rules and your agent workload.

To log into Ignite

Start Ignite.
Enter your Username and Password.
Note:
If your system uses Windows Authentication, you will be logged in automatically.
If you want the system to remember your login credentials, click Remember Me.
Click Login.

To log out of Ignite and restart the program to the login screen

In the Sidebar, click the Sign Out or Exit button and select Sign Out.
The agent is logged out of Ignite, and Ignite restarts to the login screen.

To log out of Ignite and close the application

In the Sidebar, click the Sign Out or Exit button and select Exit Application.
Note:
You can also close Ignite from the Sign In screen by clicking the Exit Application button.

The agent is logged out of Ignite, and the application closes.