The Endpoint Monitor enables administrators to view the ongoing calls in the Inbound and Outbound workflows. Each call displays the following call information in the Endpoint Monitor:
- From—The caller’s phone number or SIP address and the caller’s name
- To—The endpoint destination called
- Started—When the call entered the IVR system
- Duration—The current duration of the call
- Direction—Whether the call is inbound or outbound
The following figure displays the Endpoint monitor displaying an active call.
Figure 1. Endpoint monitor
To view the Endpoint Monitor
- Click the Real Time tab in the Contact Center Client ribbon.
- Click Endpoints.