Devices in YourSite Explorer can be copied and pasted to create duplicate devices for the configuration of a resilient contact center. A copied device has the same configuration as the original and any unique fields must be changed to new values before the copied device can be saved. Duplicated devices will duplicate the membership of the original, so that a duplicate queue, for example, would have the same agent group members as the original queue.
Note:
- YourSite Explorer does not support copying and pasting devices using CTRL+C and CTRL+V.
To duplicate a device in YourSite Explorer
- Select a device or range of devices.
- In the ribbon, click the Home tab.
- Click Copy.
- Click Paste.
- For any copied device, put new values into fields that must be unique to a single device.
- Click Save.
Alternatively, to duplicate a device in YourSite Explorer
- Right-click on the device and select Copy.
- Right-click and click Paste.
- For any copied device, put new values into the fields that must be unique to a device.
- Click Save.