You can create a connection to a data provider located on a local or an external server to access information about incoming callers. For example, the data providers query can be configured to retrieve customer information based on variables.
Multimedia Contact Center can add the following as data providers to query for data:
- Microsoft Excel worksheets
- Microsoft SQL servers
- Lightweight Directory Access Protocol (LDAP)
Multimedia Contact Center also supports the following platforms as generic data providers to query for data:
- SAP
- Salesforce
- Microsoft Dynamics CRM
- Sugar CRM
- NetSuite
Multimedia Contact Center can also import ODBC connections configured using the Windows ODBC Data Source Administrator. Multimedia Contact Center supports the following reference platforms for ODBC connections:
- IBM DB2
- Oracle Database
- MySQL
- Microsoft Access
- PostgreSQL