Configuring the email form with Exchange

The email form automatically uses the email media server’s mail server configured in YourSite Explorer to submit emails to queues. To ensure Exchange uses the customer-entered email address in the form for responses and not the email mail server or queue email address, you must disable Outgoing SMTP Authentication in YourSite Explorer and configure authentication on the Exchange server.

For instructions on the specific Exchange configuration, see the following Mitel Knowledge Base article: https://mitel.custhelp.com/app/answers/answer_view/a_id/1001226/loc/en_US.

Note: For Office365 user accounts created in October 2020 and later, Basic Authentication is disabled by default. Currently, MiContact Center Business supports only Basic Authentication. Therefore, if Office365 is used as an email server, Basic Authentication must be manually enabled.
To disable Outgoing SMTP Authentication
  1. Click Multimedia > Mail server.
  2. Select the Exchange mail server and click the Outgoing tab.
  3. Under Outgoing Logon Information, clear SMTP Authentication Required.
  4. Click Save.
Parent topic: Implementing Contact Us