When you configure options in the Agent State monitor,
you can change the name of the monitor and add or remove the device
to be monitored.
To configure options in the Agent State widget
- In the
dashboard, click the Edit Dashboard button.
- In the Agent State widget, click the Settings button.
- Optionally, under Title, type a new name for the monitor.
- Optionally, type content into the Search text box to
filter the agents that display in the list.
- Select the check box beside each agent you want to monitor,
or select the check box beside each media icon to select all agents
who are configured to handle that media type.
Note: You can optionally
select multiple voice agents for each employee, if applicable, by
selecting the check boxes located under the voice (telephone) icon,
beside the employee name.
- Click Apply.
- Click Save to save the change to the dashboard or Undo to
revert the change to the dashboard.