The Abandoned media grid displays abandoned call information
and enables agents to call back abandoned callers.
Note: - Abandoned call information is automatically deleted
from the Abandoned media grid after 24 hours.
- Abandoned calls cannot be transferred to agents.
To call back an abandoned caller
- Right-click the row of
the abandoned call you want to call back, and select Call to
automatically dial the abandoned caller.
Note: Each time an agent
attempts to call back an abandoned caller, their name and ID are attached
to the call record and display in the Last callback employee column
of the Abandoned media grid.
- After you have contacted the abandoned caller, right-click the
row associated with that call, and select Delete to remove
the abandoned call record from the Abandoned media grid.