The following table lists agent actions and the application in which they are performed.
| Agent action | MiCollab Client | Ignite (WEB) |
|---|---|---|
| Make Call | Yes | Yes |
| Voice ACD log on and log off | Yes | |
| Set or remove Make Busy with Reason Code | Yes | |
| Set or remove Do Not Disturb with Reason Code | Yes | |
| Cancel Work Timer | Yes | |
| Chat (IM) | Yes | |
| Join/Leave Agent Group | Yes | |
| Answer | Yes | Yes |
| Hang Up | Yes | Yes |
| Conference | Yes | Yes |
| Merge | ||
| Cancel | Yes | Yes |
| Account Code | Yes | |
| Classification Code | Yes | |
| Call me back | Yes | |
| Call forwarding | Yes | |
| Camp on | Yes | |
| Forward | Yes | |
| Leave a message | Yes | |
| Mute | Yes | |
| Retrieve | Yes | Yes |
| Split | Yes | |
| Transfer (blind) | Yes | Yes |
| Transfer (supervised) | Yes | Yes |
| Transfer/Conf | Yes | Yes |
| Volume | Yes | |
| MiCollab SIP Softphone | Yes | Yes |
| Dial Pad | Yes | Yes |
| Dial Contacts | Yes | Yes |
The following features are available only in Contact Center Client: