Using the Send to menu option, you can redirect calls in Interactive Visual Queue to any dialable number, including your own phone.
To redirect a call to a dialable number
- In the Queued media grid, right-click the row of the call you want to redirect and click Send to > [Extension].
When you click [Extension], it changes to a text box.
- Type a number in the text box and press Enter.
See the following figure.
Note:You cannot use the Extension option if you have multiple calls selected. Only one call can be sent to a dialable number at a time.
Figure 1. Redirecting a call to an extension
To redirect a call to your phone
- In the Queued media grid, right-click the row of the call you want to redirect.
- Click Send to > Me
Note:
This option is only available when you have a valid voice agent configured.