Populating the Set Variables activity with workflow data

The following explains how to retrieve workflow data and use it to populate Set Variables activities

To populate the Set Variables activity with workflow data
  1. Right-click the Set Variables activity and select Edit Variable Settings.
  2. Type a Name for the activity and click Add.
  3. Select a variable from the drop-down list and click OK.

    To see a list of IVR Routing variables and their descriptions, go to 'IVR Routing > Variables'.

  4. In the third column, either type a Value, an expression in Advanced Text, or select Variable and select a variable from the drop-down list. If selecting a value, note that options vary according to the variable selected. Advanced Text is only available with certain variables.
  5. To add a variable row, click Add. To delete a variable row, select the row and click Delete.
  6. Click OK.
  7. Click Save.
Parent topic: Configuring the Set Variables activity