Importing and exporting subroutines and workflows

IVR Routing enables you to import and export subroutines and workflows from, and to, machines and networks. Imported subroutines and workflows are automatically converted to IVR Routing's latest version. Exported subroutines and workflows can be saved to local hard drives and copied to computers and networks.

After importing a subroutine or workflow, please note the following

Subroutines and workflows must be validated and any configuration errors corrected in order to go live
See "Troubleshooting workflow configuration with the Validation button".
Workflows must be connected to devices specific to your system in order to go live
See "Associating workflow to devices".

In addition, please see "Recommended practices for importing workflows and subroutines".

To import a workflow

Click IVR Routing > Workflows.
Click the Import button, browse to the workflow .xaml file and click Open.
Click Save.

To export a workflow

Click IVR Routing > Workflows.
Click the Export button, browse to the workflow .xaml file and select it.
Browse to the workflow save location and click Save.