Enterprise Server installation and upgrades

This section describes how to install MiContact Center Business software on the Enterprise Server, either as a new installation or as an upgrade, including requirements and recommendations for before and after installing or upgrading.

When you install MiContact Center Business, the applications for which you are licensed are installed and activated. The installation wizard guides you through the installation of the Enterprise Server , Remote Server, and client software.

The Enterprise Server installation includes all applicable services, help files and user documentation, and the following applications:
  • CCMWeb
  • MiCC Setup
  • YourSite Explorer
  • Contact Center Client
  • Workforce Scheduling, Schedule Adherence, and Employee Portal
  • Flexible Reporting
  • MiCC Office Data Import Tool
  • MiVoice Border Gateway Connector
  • MiVoice Integration for Salesforce
  • Ignite
Note:

The applications that are accessible depend on your licensing.

Note:

Before you start the MiCC Server Installation, you must complete the process of golden rules programming for each PBX. For more information for this setup, refer to https://mitel.custhelp.com.

Note:

MiVoice Integration for Salesforce (via Mitel OIG) is a licensable feature, no installation procedure is required for this integration. For documentation on Mitel's other CRM connector options, such as, Professional Services CRM Connector or InGenious Connector Enterprise, consult the product-specific documentation.

For information on remote server installations, see "Remote Server installation".

For information on client installations, see "Client installation".

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