Migrating, activating, or updating to current version
If an active Internet connection is available and you can access the license server, you must activate or update your license online. If you are upgrading your MiContact Center server from a previous major release, the license migration will be done automatically.
If you do not have access to the Internet or if you cannot access our license server, you can migrate, activate, or update your license offline. To migrate the license to current version, activate and sign an offline license (CCMv5.dlsc). If you have any licensing questions, please choose the appropriate contact option. See " If you need Help".
Note that you can manually sign your DLSC file in AMC in preparation for an offline installation.
If you plan to perform an offline installation, you can manually sign the offline license (CCMv5.dlsc) in the AMC.
To ensure you are able to activate your license files online, any firewalls and proxies must be configured to allow traffic over port 80 to IP address 216.191.234.231.
If you have a valid license key you can update your license files and activate your software online using the MiCC Setup wizard.
- In Windows, open the Mitel program folder and launch MiCC Setup.
- Click Update License.
- Read the license agreement and click the check box to agree with its contents.
To continue with the update, you must accept the license agreement.
- Click Next.
- Enter your license key and click Next.
Your license has been updated.
If your license components have changed since the last upgrade, run the MiCC Setup wizard, choose the Repair Enterprise Server option, and select the check boxes to choose which license components will be installed.
- Click Finish.
Your software is now activated and licensed.
If you are unable to access the licensing server, you can update your license files offline. You must have a valid license key and current license file to do so. See "Registering the software" for options.
- In Windows, open the Mitel program folder and launch MiCC Setup.
- Click Update License.
- Read the license agreement and click the check box to agree with its contents.
- Enter your license key and click Next.
- If you have a registered license file, skip to step 10. Otherwise, go to step 6.
- If you do not have a registered license file, click Create license package for registration.
- Select the directory where the license files will be saved and click OK.
- Email the license files to Mitel to obtain a product key.
Email [email protected](North American customers) or your approved Mitel vendor (for customers residing outside of North America).
- After receiving the product key from Mitel, relaunch the MiCC Setup wizard and follow the steps to proceed to step 10.
- Click Apply registered license file.
- Select the directory where the license files are located and click OK.
A message displays advising that your software is now registered and licensed.
If, after completing the activation process, you need to change your license key, you can do so by running the MiCC Setup wizard and, when prompted, click the Change key check box.