Configuring the SMS activity

If you are licensed for Multimedia Contact Center and have an SMS media server, you can send SMS interactions with the SMS activity. For more information, see the Multimedia Contact Center Installation and Deployment Guide "Sending SMS with the SMS activity" on page 1.

The SMS activity is available in

• Inbound, Outbound, RAD, Inqueue, and Agent workflows.
• Inbound, Outbound, RAD, Management, UPiQ, and Callback Inbound subroutines
• Inbound, Outbound, Inqueue, Agent, and Media workflows
• Inbound, Outbound, Agent, Media, Management, UPiQ, and Callback Inbound subroutines