Configuring the Email activity

The Email activity enables IVR Routing to send emails, with or without attachments, to recipients via the SMTP connection configured in YourSite Explorer. You can populate Email fields with variables, and you can populate email attachments with variables or files. For example, you can use the Email activity to enable automated emailing of purchase orders and reports from within a workflow. The Email activity allows electronic information to be sent from within a workflow efficiently and accurately.

Email activity templates support HTML and text-based content. Template fields can be populated with variables, and attachments can be populated with variables or files.

You can configure Email activity templates and add and edit SMTP mail server connections to the Email activity.

The Email activity is available in

Inbound, Outbound, RAD, Inqueue, and Agent workflows

Inbound, Outbound, RAD, Management,;UPiQ,;Callback Inbound, and Agent;subroutines

Inbound, Outbound, Inqueue, Agent, and Media workflows

Inbound, Outbound, Agent, Media, Management, UPiQ, and Callback Inbound subroutines

NOTE: To configure the SMTP connection in YourSite Explorer, see Configuring SMTP connections to MiContact Center Business.

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