Extension states

Note:

If your Contact Center Client becomes disconnected from the server, upon re-connection the extension states will automatically be synchronized with the server.
If an agent is logged into the extension, agent state icons will display. See "Employee and Agent states".

The following table lists the extension states and their corresponding icons.

Table 1. Extension states
Term	Icon	Meaning
Ringing		Call is ringing on the extension and waiting to be handled
Idle		Extension is waiting to receive a call
Non ACD		Extension is involved in an incoming call or an internal extension-originated call
Non ACD Hold		Extension has placed an incoming call or an internal extension-originated call on hold
Outbound Call		Extension is on an outgoing call
Outbound Hold		Extension has placed an outgoing call on hold
Forwarded to		Extension has set all incoming calls to be forwarded to an alternate answer point
Camp on		Extension is on a call and an incoming call is camped on (waiting to be answered)
Off Hook		Extension's phone is off the hook, so cannot receive calls
Do Not Disturb		Extension has activated Do Not Disturb and is not available to receive calls
Logged Off		Extension is not currently logged on and is unavailable to take calls
Logged In Not Present		Extension is removed from its Ring Groups
Unknown		Extension has not generated any activity since MiVoice Analytics was started

Table 2. Extension states
Icon	Term	Meaning
	Ringing	Call is ringing on the extension and waiting to be handled
	Idle	Extension is waiting to receive a call
	Non-ACD	Extension is involved in an incoming call or an internal extension-originated call
	Non-ACD Hold	Extension has placed an incoming call or an internal extension-originated call on hold
	Outbound Call	Extension is on an outgoing call
	Outbound Hold	Extension has placed an outgoing call on hold
	Forwarded to	Extension has set all incoming calls to be forwarded to an alternate answer point
	Camp on	Extension is on a call and an incoming call is camped on (waiting to be answered)
	Off Hook	Extension’s phone is off the hook, so cannot receive calls
	Do Not Disturb	Extension has activated Do Not Disturb and is not available to receive calls
	Logged off	Extension is not currently logged on and is unavailable to take calls