Logging into and out of Ignite (DESKTOP)
You can open Ignite from the Windows Start menu, Programs menu, Taskbar, or from a Desktop shortcut.
We recommend that agents using Ignite in conjunction with MiCollab Client log into their voice agent in MiCollab Client before logging into Ignite. If you choose to log into Ignite prior to logging into MiCollab Client, you will be prompted during the Ignite login process to register your voice agent in MiCollab Client.
Depending on administrative settings, agents may find that, after logging into their phone and into Ignite, they are placed in Make Busy across all agent capabilities. After logging into Ignite the agent can remove Make Busy and become available to receive ACD calls.
When you log in to Ignite, you become available to answer interactions for your associated queues and will receive items based on routing rules and your agent workload.
- Start Ignite.
- Enter your Username and Password.
Note:
If your system uses Windows Authentication, you will be logged in automatically.
- If you want the system to remember your login credentials, click Remember Me.
- Click Login.
- In the Sidebar, click the Sign Out or Exit button and select Sign Out.
The agent is logged out of Ignite, and Ignite restarts to the login screen.
- In the Sidebar, click the Sign Out or Exit button and select Exit Application.
Note:
You can also close Ignite from the Sign In screen by clicking the Exit Application button.
The agent is logged out of Ignite, and the application closes.