Rearranging cells
You can rearrange cells on the State by Position monitors.
To rearrange cells
- On an open monitor, drag a cell to a different position on the monitor.
You can rearrange columns on the Agent Shift, Queue by Period, Queue Now, and Queue Group Now monitors.
To rearrange columns
- Right-click an open monitor and click Properties.
- Click the Layout folder.
- Click Column order.
- Click a column header and click the up or down arrow key to change the position of the column relative to other columns on the monitor.
Note:
You can alternatively rearrange cells via the Monitor Options tab in the Contact Center Client ribbon for the Queue by Period, Queue Now, and Queue Group Now monitors.
↑