Configuring hunt groups

A hunt group is a collection of extensions. When a call enters the system and is routed to a hunt group, the hunt group searches its members for an available extension and directs the call to that number. Calls are rotated through the hunt group until an available extension is found and the caller can be connected. Hunt groups can be configured to be resilient, using a failover media server if the primary server fails.

Note:
  • MiContact Center Business does not support remote members in a hunt group.
  • Any hunt groups configured on the telephone switch are retrieved during synchronization and are shown in the hunt group list.
  • For information on enabling ports shared by hunt groups to play different messages to different queues, see "Dynamic RAD messages".
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