Setting the Conference activity’s destination and call behavior

You must set the Conference activity's destination. This destination can be internal or external, and may be set from an extension,a queue, a queue group, or a variable. A newextension, queue, queue group, or variable may be created to serve as the destination.

By default, the Conference activity’s call to the destination is defined as an external call using the outbound digits defined on the media server. This option can be disabled if the Conference activity is used to reach internal destinations.

The Conference activity will ring for a designated time (configurable but one minute by default) before routing down the No Answer branch.

The following procedures explain how to:
  • Specify a destination for the Conference activity
  • Specify a newextension, queue, or queue group as a destination
  • Specify a new variable as a destination
  • Configure the Conference activity for internal calls
  • Set how long the Conference activity will ring a destination
To specify a destination for a Conference activity
  1. Select the Conference activity and click Properties.
  2. After Destination, click the … button.
  3. Select one of the following from the drop-down list:
    • Extension
    • Queue
    • Queue group
    • Variable
  4. Click OK.
  5. If the call to the destination will use the outbound digits defined on the media server, ensure External Call is selected.
  6. Click Save.
To specify a newextension, queue, or queue group as a Conference activity’s destination
  1. Select the Conference activity and click Properties.
  2. After Destination, click the … button.
  3. Select one of the following from the drop-down list:
    • Extension
    • Queue
    • Queue group
    • Variable
  4. In theExtension, Queue, Queue Group, Variable tabs, at the top of the dialog box, click Add.
  5. To add a new extension, see "Configuring extension port options for IVR Routing".
  6. To add a new queue, in the Queue pane, follow the steps under "Adding queues".
    Note:
  7. To add a new queue group, follow the corresponding steps in "Adding queue groups".
  8. To add a new variable, follow the corresponding steps in "Adding variables".
  9. Click Save.
  10. If the call to the destination will use the outbound digits defined on the media server, ensure External Call is selected.
  11. Click Save.
To configure the Conference activity for internal calls
  1. Select the Conference activity and click Properties.
  2. Clear the External Call check box.
  3. Click Save.
To set the amount of time the Conference activity will ring a destination
  1. Select the Conference activity and click Properties.
  2. After Timeout Duration, set the number of seconds the Conference will ring a destination.
  3. Click Save.
Parent topic: Configuring the Conference activity
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