Adding items to Ignite's global spell checking dictionary

Administrators can configure Ignite's global dictionary to include words that are used by agents across your contact center but are not included in the default dictionary. Examples include product names and services.

Adding items to Ignite’s global dictionary eliminates the need for each agent to add these words to their local dictionary while ensuring agents spell the words correctly.

For information on adding items to Ignite’s global dictionary, consult the following Knowledge Base article: https://mitel.custhelp.com/app/answers/answer_view/a_id/1002633/loc/en_US.