Determining how to offer Contact Us

When implementing Contact Us, you must determine how you want to offer Contact Us. Contact Us is a flexible tool that can be offered to contact center customers in multiple separate instances, as either a standalone webpage in a corporate website or as an integration within an existing webpage. Depending on the method for integrating Contact Us, you will be required to configure different Contact Us files and decide how to host them.

Contact Us has several samples available to help guide decisions on how to offer Contact Us. For basic deployments, see the files available within <drive>:\Program Files (x86)\Mitel\MiContact Center\Support\BasicSamples. These include a sample file showing Contact Us as a standalone webpage and a file showing Contact Us embedded as a slider. For an example of a more integrated deployment of Contact Us, Multimedia Contact Center includes a sample website, WickedTix, which provides an example implementation of Contact Us. WickedTix files are available in <drive>:\Program Files (x86)\Mitel\MiContact Center\Support\WickedTix. For more information on WickedTix, see "Corporate Website Example: WickedTix".