Removing interactions from Interactive Visual Queue monitors

Interaction can be removed from Queued and Abandoned media monitors. Deleting an interaction from Interactive Visual Queue does not remove the interaction from the actual queue. Instead, it removes the interaction from the monitor and stops Interactive Visual Queue from tracking it.

To remove an interaction from Interactive Visual Queue
  1. Right-click the row of the interaction you want to remove.
  2. Click Delete.

    The interaction is removed from Interactive Visual Queue

Parent topic: Interacting with customer interactions to improve service levels
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