Reporting on branches and branching conditions

Reporting on branches and branching conditions enables supervisors to analyze workflow traffic and determine how interactions are moving through workflows.

You must select ‘Child Reporting Enabled’ for any branches and conditions on which you want to run Workflow Condition reports. For more information on Workflow reports, see the reports guide appropriate to your MiContact Center Business licensing level.

Note that system names are used to report on branches and branching conditions. For this reason, we recommend naming branches and branching conditions with unique and easily identifiable system names. For more information on naming, see "Naming activities and branches".

To configure an activity or branch for reporting
  1. Select the branch or branching condition and, in the Properties pane, select the Reportable or the Child Reporting Enabled check box.
    Note:

    Selecting 'Child Reporting Enabled' on parent activities selects all child activities.

  2. Click Save.
Parent topic: Common configuration procedures
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