Selecting multiple email and SMS interactions in Ignite (WEB)

You can select multiple email and SMS interactions in Ignite to perform a single action on several items at once. For example, a supervisor can select multiple emails in queue and classify them all as ‘Junk’.

You can multi-select email and SMS interactions using either the Ignite (WEB) UI or Windows’ CTRL+ or SHIFT+ functionality.

Once multi-select is invoked, handling options and the option to select all items display.

Note:

The option to multi-select displays only on the History and Queues pages.

The following procedures explain how to:
  • Select multiple email and SMS interactions
  • Select all email and SMS interactions on the page
  • Deselect all email and SMS interactions on the page
To select multiple email and SMS interactions
  1. Select either History or Queues.
  2. Hover over the item avatar and select the check mark that displays. Repeat this step for any additional items.
  3. Once multiple items are selected, at the top of the items list choose an action to perform.
    Note:

    On the History page you may only perform an action across items that failed to route.

To select all email and SMS interactions on the page
  1. Select either History or Queues.
  2. Hover over the item avatar and select the check mark that displays.
  3. At the top of the items list, click the 'master' check mark.
  4. Once multiple items are selected, at the top of the items list choose an action to perform.
    Note:

    On the History page you may only perform an action across items that failed to route.

To deselect all email and SMS;interactions on the page
  1. Once multi-select is active, at the top of the items list, select the ‘master’ check mark. If all items are selected, disregard this step.
  2. Once all items are selected, at the top of the items list, select the 'master' check mark.
Parent topic: Viewing and organizing Interactions in Ignite (WEB)
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